What does “Quota Full” mean?

If you receive “quota full” the survey is normally already full of respondents within the same target range.  
This can either be before the start of a survey, which is normally indicated as closed, or sometimes in the early part of a survey where certain criteria within the survey becomes filled (for example, within a certain age bracket). 
For surveys that you receive a “quota full” message they do not count as completed surveys and no rewards are earned, as the information is not used.

How often does this happen and how can I reduce the chances?

This varies at the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. For this reason we encourage participants to answer at their soonest possible opportunity.

What is a “Screen Out”?

The surveys you receive are usually looking for the specific opinions of a very set group of people. If we don’t already know this information we will ask a few questions at the start of a survey to make sure that it is relevant to you. If it isn’t you may be ‘screened out’ or get a message that you haven’t qualified for the survey on this occasion.  
Rather than consuming your time on answers that cannot be used the survey finishes early (normally within the first few questions).  
This can happen from time to time, even if you have originally been selected to take part, as some surveys require more specific information than the system can initially provide.

How can I get more surveys on topics that match my interests?

Questions about yourself and your lifestyle are often asked when you login to your account as well as at the start and end of the surveys.
To help us find you the most relevant surveys possible, greatly increasing your chance to complete surveys, it is important that you answer these as accurately as possible.
Frequently updating your profile questions, where anything has changed, will also help us display surveys to you where opinions are being sought from people with your background. 

I’ve forgotten my password. How can I reset it?

If you have forgotten your password please use the “Forgot Password?” link on the panel login page. You will be prompted to enter your email address and then click “Reset Password”. An email will be sent to your email address.  
If the email does not arrive, please check your spam/junk folder. Many spam filters will put legitimate emails in the spam filter. 
Please wait a few minutes as emails will take a few minutes to reach you. 

How do I change my password?

To change your password:
1 Login to your account
2 Click on “Your Profile”
3 Click on “Update Profile”
4 Select “Change Password”
5 Enter your current password  
6 Choose a new password
7 Reenter the new password
8 Click “Update”
You will then see a confirmation message “Your password has been changed”

How can I change my email address?

To change your email address:
1 Login to your account
2 Click on “Your Profile”
3 Click on “Update Profile”
4 Select “Change Email”
5 Enter your password
6 Enter your new email
7 Reenter your new email
8 Click “Update”
An email will then be sent to your new address. Click the link to confirm the change.

How do I edit my personal details?

To edit your personal details, please select “My Xurveys” in the menu, log in and then click on Click on “Your Profile” and then “Update Profile”. Don’t forget to confirm any changes made.

How do I close my account?

To close your panel account either:
1 Login to your account
Click “Your Profile”
Click “Update Profile”
Select “Close Account”
Enter your password and click “Close Account

2 Click the “Unsubscribe” link in the survey invite
If you cannot find the unsubscribe link, please contact your panel for account queries (the email address is located in the survey invite).

I can’t seem to log in to my panellist account, even with the correct email and password

Remember that your password is case sensitive. If you are sure that you are entering your details correctly, please contact us.

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